Frequently Asked Questions
1. The Basics
What is the Lily Next-Gen™?
Lily Next-Gen is a fun and simple camera drone in the spirit of the Lily flying camera. It features category-leading flight time and photography: up to 18 minutes in the air and 4K ultra HD video. It has object tracking to follow you or another person or vehicle.
For drone jockeys who want to go farther, Lily Next-Gen can be flown up to half-a mile away. It weighs only 14.6 ounces and comes with a totable carry bag to take anywhere.
It folds to the width of a smartphone, and it's plenty smart itself, with software to make flying a breeze
The age of the complicated drones is over!
How much does Lily Next-Gen cost?
Please check our store for prices for the drone, an optional dedicated controller, and value bundles that include more of what you need like extra batteries. Not to mention our exclusive limited warranties that cover damage and even flyaways!
How do I get my Lily Next-Gen?
You can order a Lily via our website. We will be fulfilling website orders first. Lily Next-Gen will also be available at major retailers.
What do I get when I order a Lily Next-Gen?
That depends on the model. At a minimum you'll get:
- Lily Next-Gen
- Rapid-Fast charger and charging cable
- Fully illustrated owner's manual
Some Lily Next-Gen models are available with:
- Extra batteries, because you can never have enough
- Extra propellers
- Propeller guards
- A totable padded carrying case taking your drone and accessories to your next adventure
- Limited warranties that offer damage and/or flyaway protection
Is the Lily Next-Gen shipping?
Lily Next-Gen will begin shipping October-November, and it's first come, first served. You’ll receive a tracking number once it ships, so be sure to include your email where indicated with your order. The sooner you place the order, the sooner you’ll receive it!
Do you ship internationally?
Yes! Although we provide free shipping, you’re responsible for any customs duties / customs clearance charges / brokerage charges / tariffs / taxes, etc. applicable to your country.
Do prices include VAT or other taxes or customers duties?
No. You are responsible for any taxes, tariffs, duties and for any handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods.
What is your return/refund policy?
We certainly hope to keep you in the Lily family so if there are any issues with your order, please contact us first and let us correct it for you. Product in original condition, unused and undamaged can be returned to us within 14 days after the delivery for a full refund. Items that arrive damaged, used, or late are not acceptable. Lily may, at its sole discretion, decide to accept such returns with up to 35% restocking fee. Purchaser is responsible for all the return expenses (including shipping charges, insurance, and customs duties if any).If you decide to return an item, please contact email@example.com for a return authorization before you ship it.
What happened to the original Lily Robotics Project?
The original Lily Robotics was a venture capital and crowdfunded startup founded by two students who were not able to bring the Lily drone to market. Lily Robotics entered bankruptcy proceedings.
When we saw what had happened to the Lily drone backers who believed in the project, we wanted to try to right what we considered a wrong by introducing a drone that exemplifies the ideals of Lily Robotics' vision: a fun and simple selfie drone for highly active people. We're passionate about that ideal. We created Lily Next-Gen in that same spirit. We also improved the functions significantly so it could do a lot more and appeal to more people.
One detailed account of Lily Robotics is in WIRED magazine, "The Drone Company That Fell to Earth."
Where's my refund from Lily Robotics?
Refunds for Lily Robotics backers are being handled by the courts in Lily Robotics' bankruptcy proceedings. We are not involved in, and have no knowledge of, the backer refund process. Mota Group is a completely separate company. We acquired the rights to use their name, branding and customer list—that’s all. We have no association with Lily Robotics or its staff members.
What is Mota Group?
Being that we already have several years’ experience manufacturing consumer and commercial drones under our belt, we took on the challenge to create a product that would live up to the original vision for the Lily drone and more.
Since 2003, Mota Group, Inc. has focused on simplifying the technology in people's lives. We're headquartered in San Jose, California, with offices in Hong Kong, China, and another planned for Munich, Germany. Our drone division MOTA® develops and manufactures drones, from the world's smallest, JETJAT® Nano, to commercial workhorses for industry and government applications. Our consumer electronics division TAMO™ imagines and brings to life stylish wearables, VR headsets, portable power products, and mobile accessories. For more information, visit http://www.mota.com, http://www.tamo.com, or http://www.lily.camera.
Where are your servers located?
We're a U.S. company, headquartered in San Jose, California. with offices in Hong Kong and another planned for Munich, Germany. Most of our manufacturing is in Shenzhen, China. Our servers are here in California and in Virginia. We do not store customer data outside the United States.