Are the drones ready to ship?
Of course. Our current ship date is up to 30 days from the time we receive your order, and depending on where it’s being shipped to worldwide. You’ll be receiving a tracking number and the drone directly from factory or one of our distribution centers. We ship orders in order they are received. The sooner you place the order, the sooner you’ll receive it!
Do you ship internationally?
Yes, we ship internationally. Different Tax rates may apply. Although we provide free shipping through an exclusive program, you’re responsible for any customs/duties applicable to your country.
What happened to the original Lily Robotics Project?
The original Lily was a crowdfunding project that unfortunately it did not succeed. Mota Group acquired assets of Lily and created this drone based on the very same basis Lily was on: Simplicity, Function, and Making a Difference. We also improved the functions significantly. We are just getting started!
What is Mota Group?
Mota Group is a American company headquarter’ed in San Jose, California. We have been in business since 2003 (way before even big players such as DJI) and have solid foundation of drones and robotics industry. This allows us to fully integrate latest and safest technology into the product and provide a product that industry can count on.
Where are you based?
Our headquarter office is based in San Jose, California. We have offices in Hong Kong, China and soon in Munich, Germany.
Does the price include VAT or other duties?
No. You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods.
What are the tax rates?
Mota is required to charge tax in United States States of California and Nevada, VAT in European Union and Canada. The system generates the tax during the checkout process. Although unlikely, you may want to check with your local country if any other tax is imposed.
Do you ship worldwide?
Yes, Mota Group who owns Lily division is a multi-national company and we ship worldwide. International shipments are processed normally with DHL or FedEx but we reserve the right to choose the most efficient and reliable way.
What are the shipping costs?
Through an exclusive offer we are offering free shipping worldwide through September 15, 2017. Although this date might change depending on the volume of orders we receive.
If you decide to cancel your pre-order before Lily ships, we will provide a full refund to you.
What is your return/refund policy?
We certainly hope to keep you in the Lily family so if there is any issues with your order please contact us first and let us correct it for you. Purchases in original condition, undamaged can be returned to us within 14 days after the delivery. If you decide to return an item, please contact firstname.lastname@example.org .
What happened to the original lily?
The original Lily was a crowd fund project that unfortunately was unsuccessful. Mota Group purchased assets of Lily robotics after the above incident.
Mota has been in business for over 14 years and manufactures wide range of drones and electronics with over 2,000,000 customers worldwide, and is one of the only drone manufacturer in California. Mota has no association with the original company or its staff members.
I never got refunded from the original campaign, how do I get my money back?
The original Lily was a crowd fund project that unfortunately was unsuccessful. While Mota Group purchased assets of Lily robotics, Mota has no association with the original company or its staff members or the orders that they had received.
If you haven’t received a refund from the original company, the court has provided link below that explains process of filing a claim.